The operator will be able to assist several customers at the same time and will have a data base with answers to possible questions. Those answers will be automatically copied by inserting the text in the conversation with the customer.

This system uses the power of an on-line conversation and the speed in answering inquiries, both essential to the user.

This fluent interaction between the operator and the customer benefits the selling company greatly and results into a highly satisfied user because the operator gets to know him better, answers his questions, solves his problems and on occasion he also closes some sales. Therefore the system helps the web-site maximize the quality of pre and after-sale services, thus increasing the effectiveness and efficiency of the company.

The operator may keep four different conversations simultaneously and, as mentioned before, he may have the chance to choose spontaneous responses and/or pre-made answers according to the user´s demand he has on-line.

AN OPEN PLATFORM FOR INTERCHANGING INFORMATION WITH CUSTOMERS FROM NAVIGATOR TO NAVIGATOR THROUGH INTERNET IN REAL TIME AND WITHOUT MAINTENANCE COSTS.

The company establishes the amount of operators for each area or topic and also the amount of users each one of them can handle simultaneously. The user requests information about a topic and the system- through an operator- using key words looks for the costumer's information in a data base and copies it automatically by inserting the text in the conversation. If he knows the reply, he answers it immediately on-line.

Pre-made answers help improve the operatorīs task and give an appropriate reply to the most frequent inquiries.

The operators can work from any place. They only need a standard navigator and an Internet connection. They may also transfer a call to a better skilled operator during the inquiry. At the same time if they are busy, they may transfer the call to a workman to quicken the answers. This way, the customer is sure to be assisted right away.

The increase of web sales with this system is amazing. A study made by Harris Interactive over approximately 92.000 cases has shown that sales have grown u$s 232 per client, compared to u$s 67 invoiced by those companies without the system. Besides , 85% of the users who contact this system have carried out on-line purchases, as opposed to 65% of them who have never used this customer service.