O: Is any special product required? Does it use Java applets ?
B: Customerhelpnet does not need any special product. It does not use Java and it operates with standard navigators. The operator as well as the customer may access from an individual equipment to a corporate net, and since it only uses a http protocol, it may be used within a firewall.

O: Which kind of hardware or software would it require ?
B: Customerhelpnet is an outsourced service. Neither hardware nor software have to be bought or installed, not even special programmes. The updates are included in the monthly cost.

O: How fast can I adopt Customerhelpnet?
B: Customerhelpnet may be ready and working in any site in 24 hours. All you need is to insert an icon and four text lines in your site to start using the service.

Communication with the operator
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O: How many calls can an operator handle simultaneously?
B: The system limits the number of telephone calls an operator can receive at the same time. Each operator is able to answer up to four calls simultaneously. The effectiveness in this matter depends on several factors. ( the operator's typing speed, and how complex the inquiries might be, etc ). Based on several factors , the company will decide on the amount of users to be assisted by each operator.

O: Who trains my operators?
B: Operators will be trained by Customerhelpnet so that they can start working quickly and efficiently. Our experience has proved that most of the operators may use the product after a few hours of training..

O: Who provides the operators ?
B: Companies which hire Customerhelpnet´s service provide their own operators. This is due to the fact that in order to inform and assist customers it is necessary to have some experience related to the product or service supplied by the company..

O: Where are operators located ?
B: Operators may be located anywhere in the world as long as they have a standard navigator and an Internet connection.

Visitors' use of the site
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O: Is it easy for my visitors to use it?
B: Once activated Customerhelpnet is exceptionally easy to use. Both users and operators can use it just by clicking on the icon and typing the phrase to be sent or mailed..

O: Will my buyers like Customerhelpnet?
B: Yes, they will. Due to the reasons already explained. It is easy to use, to configurate and it provides immediate results. A study done by "Comunicaciones Júpiter" showed that 42% of the sites took four days or more to answer their customers' mails. Customers want answers immediately. Customerhelpnet gives them. What makes Customerhelpnet unique is that it provides customer service assistance as fast as non virtual companies do. Customers do not need to go to and back from the computer to the telephone ( often disconecting and reconnecting their modems ).

O: Is Customerhelpnet scalable?
B: Customerhelpnet provides solutions for sales and customer service assistance for any size sites, from one operator to tens of them. Our technology is designed to get adapted to your scales of services as fast as your site grows.

O: Is Customerhelpnet safe?
B: Customerhelpnet uses safe net servers to file and keep information about companies and users. There is also an encryptic system ( SSL ) in the communications from our customers to their users.

Costs and Performance
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O: Is Customerhelpnet very expensive ?
B: Customerhelpnet has a low installation and maintenance cost. Customers only pay an initial fee and one-time installation charge, then a low monthly payment for each service operator.

O: Can the system increase sales and the customer's fidelity ?
B: Nobody is better than a real person, but active selling techniques may turn a cybersurfer into a happy buyer by using selling proactive techniques. According to a survey 41 per cent of the consumers are more satified of making an on-line purchase if they are assisted through chat or messages from the sales people present during the transaction ( Jupiter Communications "Customer service Online" 9-98 )

O: Can I get to know my costumer better ?
B: Customerhelpnet offers a true one to one marketing service, increasing the amount of orders, with higher percentages and loyalty from customers. Each user is provided with a unique ID which is related to the call file. You will not only have more customers but you will also get to know them better.

O: How does Customerhelpnet impact on my customer service costs ?
B: Customerhelpnet helps reduce these costs in two ways. The first one is making the operators more productive. By handling four conversations at once, the amount of customer assistance may go up partly through the pre-made replies stored in a data base which increase productivity. The second factor is cost reduction of 0800 telephone lines.

O: Which is the difference between Customerhelpnet and others ?
B: First Customerhelpnetdoes not require neither hardware nor software and it does not need special programmes. This is unlike other companies which require a significant initial investment.Customerhelpnet applies an outsourcing technology at a low cost .Finally Customerhelpnet technology allows universal connections by using standard navigators and corporate firewalls, assuring an easy to use service to all the parties involved.

O: What kind of companies are using Customerhelpnet?
B: Most of our customers are in the e-commerce and financial service businesses. But we are not limited to any specific area. Any site interested in having an impact on their customers may benefit from our services.