Customer service has been part of the traditional domain of call center companies. At present, however, and due to Internet's upsurge as a new way of keeping people in touch, some changes have been made inside these organizations. These days, as telephone inquiries may be channeled through the net, we have reviewed and modified previous concepts and organizational structures so that users may have access to this revolutionary communication system through which they can have information and carry out purchases.

The combination of all the differerent elements that make up the structure of a telephone call center are remarkably benefited by this system implemented for Internet due to facts to be detailed farther on.

This is a customer service system through which the user connected to a Web can communicate with an operator who will assist him with inquiries and doubts about the use or benefit of the acquired or to be acquired product.

From any page and without any help, just by a click on the pointed out icon, the user will be in touch with the specialist of the area he needs to know about and an operator will answer all his questions in real time.

The mechanism of the communication system gets started just by clicking on the icon, right after that a window will come out on the screen and from there a customer service operator specialized on a specific item or area will talk to the user through texts on the screen.

This is a unique system because neither software nor hardware are needed to operate it. The company only charges for the used services at a low monthly cost and without any additional charges, at times when an operator will be helping customers. Just one icon has to be installed in the web-site to have it ready to provide answers to the visitors in real time. This system does not require Java or any other kind of special plugs-in to work since it simply works between standard navigators. Since this system uses http protocols, its users and operators may work within corporate firewalls already installed.